**For any billing question — cancellation, refund, card update, Founding Member badge — the right channel is a ticket under Billing. We handle these by hand and respond within two business days.** ## The Billing ticket channel Open a support ticket and choose Billing as the category. Include your Stripe receipt number if you have it; otherwise the email address you used at signup is enough for us to find your account. ## Stripe handles the money All payments are processed through Stripe — never the App Store or Google Play. Stripe receipts come from receipts@stripe.com; Gluten Hero billing emails come from billing@glutenhero.net. Both are legitimate. ## What Founding Member actually is For the offer itself — seat count, deposit, pricing lock, comparison vs Standard — see community.glutenhero.net/founding-members. That page is the source of truth for the marketing terms.
Billing questions: where to take them
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