Gluten Hero
    Troubleshooting#bug#in-app#support

    Report a bug from inside the app

    2 min read
    **If something looks wrong, tell us. The bug button takes about 20 seconds end-to-end and the team reads every report.**
    
    ## The bug button
    
    It's the small bug icon at the bottom-right of every screen in the Gluten Hero app, near the help button. Tap it from the screen where the problem is showing — that's important, because of what happens next.
    
    ## Screenshot capture
    
    The moment you tap the bug button, we capture a screenshot of what you were just looking at. That's why tapping it from the broken screen matters — the image is half of what we need to fix it.
    
    ## Annotating before you send
    
    Before you send, you'll get the screenshot back with simple tools — circles, arrows, text, and a redaction brush for blacking out anything personal. Circle the thing that's wrong. Draw an arrow if it helps. Black out your email address from a header if it landed in frame. None of these are required, but a circled "this number should be $42, not $24" turns a 30-minute investigation into a 30-second fix.
    
    ## What happens after
    
    You'll see a confirmation with the title we filed it under. The report lands on the Bug Desk where someone on the team triages it within a business day. If we need more from you, you'll hear back; if not, you'll see the fix when it ships in the next release.
    

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