Which support ticket category should I use?

**Picking the right category means your ticket lands with the right person faster. The wrong one isn't catastrophic — we re-route — but the right one saves a step.**

## General Support

For questions about using Gluten Hero day-to-day. "How do I edit a receipt I logged last month?" "My multi-photo receipt is only showing one photo." "The threshold gauge looks weird." If it's not about your account, your money, or a feature concept, it's General.

## Account & Data

For anything touching your account itself or your data. Email changes, household-member updates, data export requests, account deletion, privacy concerns. The ticket trail matters here — it's the paper record.

> **INFO — Use this for data deletion, not email**
>
> If you want us to delete some or all of your data, this is the only correct channel. Email doesn't create the audit trail that protects both of us.

## Billing

For payment, subscription, refund, or Founding Member questions. Stripe receipts, declined cards, missing badges, cancellation requests.

## Feature Question

For "how does this work?" or "should this be doing X?" type questions. This is where you'd ask if the AGI threshold gauge math is what you think it is, or whether Edit Receipt is supposed to roll up multi-item entries that way.

> **INFO — Got a feature suggestion?**
>
> Those go in a different place. The community site has a feature-request board at community.glutenhero.net — submit there so other users can upvote.