Support tickets

How to file a ticket, ticket statuses, and what to expect from us.

How to submit a support ticket
Pick a category, write a description, get a ticket number back.
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Ticket statuses explained
What Open, In Progress, Waiting on You, Resolved, and Closed mean.
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How to get help inside the app
The floating help button is on every screen.
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Which support ticket category should I use?
Four categories. One right answer per question. Here's how to pick.
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Still stuck?

Open a ticket. We read every one, and most get a response within a business day.