Gluten Hero

    Ticket statuses explained

    2 min read
    **Every ticket carries one of five statuses. Here's what each one means, from our side.**

## The five statuses

- Open — we received your ticket and will respond soon.
- In Progress — we're actively working on it.
- Waiting on You — we replied and need more from you. Reply and it auto-reopens.
- Resolved — handled. You can reopen by replying.
- Closed — complete, archived.

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